Return & Exchange Policy
We want you to be happy with every order. If something is not right, here is how we handle it.
Check your parcel at delivery
Please open and check your parcel in front of the delivery person. If the product is damaged, broken, has missing parts or is not what you ordered, you can refuse the parcel on the spot. In that case, you only pay the delivery charge, or nothing at all if the mistake was ours.
When you can request a return or exchange
You can request a return or exchange within [3] days of receiving your order if:
- The product arrived damaged or broken
- You received the wrong product, size or colour
- Parts or accessories are missing from the box
- The product has a manufacturing defect
Products that cannot be returned
For hygiene and safety reasons, the following cannot be returned once the seal or packaging is opened, unless they arrived damaged or defective:
- Baby feeding items, such as bottles, nipples, pacifiers and teethers
- Personal care, beauty and grooming products
- Innerwear and similar personal items
- Food and consumable items
Gadgets and electronics
Electronic items and gadgets must be checked at the time of delivery. If a product stops working within [7] days due to a manufacturing fault, contact us and we will repair, replace or refund it after checking. Products with a brand or seller warranty are covered for the period mentioned on the product page. Damage from misuse, wrong voltage, water or physical impact is not covered.
When returns are not accepted
- The product has been used, washed or damaged after delivery
- The original packaging, tags, accessories or parts are missing
- The request is made after the return period has ended
- You simply changed your mind after accepting the parcel (in some cases we may still help with an exchange, so please contact us)
How to request a return
- Contact us on [WhatsApp / phone] within [3] days of delivery.
- Share your order number and clear photos or a short video of the problem.
- Our team will review it and confirm a return, exchange or refund.
- Keep the product in its original box with all parts and accessories until the return is collected.
Refunds
Once we receive and check the returned product, we will process your refund within [5–7] working days through [bKash / Nagad / bank transfer]. If the return is due to our mistake, we will cover the delivery cost. For other cases, the delivery charge is not refundable.
If you have any questions, please contact us.